TERMS OF SERVICE

• No cash refunds by default — We replace eligible issues where policy allows; see below.
• Replacements are time-limited — Post your vouch in #vouches within 24 hours of delivery to activate warranty. Your window runs from that vouch (see §2). Report dead-on-arrival issues in your ticket before vouching.
• Proof may be required — Screenshots, screen recordings, or other evidence as we request.

• All transactions are treated as final unless we explicitly state otherwise for a specific promotion or error on our side.
• We do not refund for change of mind, buyer's remorse, or misunderstanding of what was purchased. Make sure you understand the product listing before checkout.
• To be eligible for a replacement, you must activate warranty by posting in our Discord #vouches channel within 24 hours of staff delivery (or automated access). Your replacement window starts when you vouch — often 24 hours from that vouch for general listings; shorter or longer periods are in §2 or on the product page. Dead on arrival: if the product does not work on first use, reply in your support ticket before vouching. See our refund policy for steps.
• Cash refunds may be granted only when the issue is clearly our responsibility (for example, verified non-delivery or a duplicate charge caused by our systems). Proof (e.g. screenshots or recordings) is usually required.
• All claims are reviewed before approval. Refunds are not issued for user error, misuse, or circumstances outside our control (including delays by payment processors, platforms, or third parties).
• Repeated abuse of support or chargebacks may result in restricted access or blacklist from future purchases.
• Accounts or access tied to our services may be closed or revoked if they violate platform terms, our rules, or show abusive behaviour. In those cases, replacement or refund is generally not available.
• If you believe your case qualifies, open a ticket in our Discord within your product's replacement window — see Discord.

By default: no cash refunds — only replacements or resolutions where our policy and your product's warranty allow. Exceptions are rare and require documentation.

Vouch to activate. After we deliver (ticket message or instant access), post in #vouches within 24 hours with your order ID and product name. Your warranty clock starts at that vouch post — not at checkout. Include Order ID, product, and confirm it is working. If it failed immediately, use your ticket first (DOA) — do not vouch a broken delivery.

The table below is the replacement window from your vouch unless the product page says otherwise.

Gemini Pro + Google AI PRO: each order includes at most one replacement within the window above; after that, no further replacements or refunds apply under this warranty for that purchase.

• Vouches must include a valid order ID and match the delivered product. We may deny warranty if you did not vouch within 24 hours of delivery, vouched before testing, or vouched for a product that was already reported broken in-ticket.
• For codes, promos, tokens, or keys, we may require a recording or screenshots showing the code as delivered and evidence it failed when used correctly.
• If your payment account (e.g. PayPal) is limited or restricted after purchase for reasons outside our control, we generally cannot refund or replace on that basis alone.

• Industry-wide revokes or waves (e.g. mass Nitro or Spotify revokes) may be outside our control — warranty may not apply in those cases.
• If you change credentials on a "full access" (FA) account against instructions, replacement rights may be void.
• If a supplier fails us, we will do our best to help, but we cannot guarantee refunds beyond what our policy allows.
• Staff or partner perks may be revoked for repeated violations of team rules, as stated when those perks are granted.
• If payment rails we use are disrupted or blocked through no fault of yours alone, resolution follows our policy and what we can legally and practically offer.
• "Supplier contact" or similar informational listings may carry no warranty unless explicitly stated.
• Purchasing means you accept these terms in full.

Digital goods are provided for lawful use only. You are responsible for compliance with third-party platforms' rules and applicable law. We are not responsible for buyer misuse or illegal use.

We may update these terms at any time. The "Last updated" date will change when we do. Continuing to browse or purchase means you accept the latest version.

If you operate a service we reference and believe a listing should be removed or corrected, contact us through our contact page with details. We review legitimate requests in good faith.

• By using BlackVault you agree to these terms. If you disagree, do not purchase.
• We sell digital goods as described on each product page. Third-party platforms have their own rules; we are not endorsed by them.
• You must meet the legal age to contract in your jurisdiction.
• Payments may be processed via MoneyMotion or other methods we enable. Chargebacks without contacting support first may result in restrictions.

• Delivery is digital; wrong email addresses provided by you may delay or prevent delivery.
• Liability is limited to the amount paid for the affected order where permitted by law.
• Disputes: prefer contacting us first; we may use arbitration or other processes as described in prior versions of these terms where applicable.

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