REFUND POLICY

Sales are digital and instant. We prioritise replacements over cash refunds. Transactions are final unless we clearly say otherwise or we are at fault. No refunds for change of mind — know what you are buying. See our Terms for the full picture.

Submit within the warranty window for your product (Terms §2). Many listings use 24 hours from purchase unless the product page says otherwise. Some windows are shorter (e.g. short-lived promo codes) or longer (e.g. certain FA accounts). Always open a Discord ticket with your order ID; add screenshots or recordings if we request proof.

Examples: delivery failure after a reasonable wait; credentials invalid as described; access lost without breach of rules on your side; boosts dropped inside the stated period. Screenshots or recordings may be required. All claims are reviewed before approval.

No replacement or refund if you broke platform rules, misused the product, ignored instructions, or waited past your window. Changing FA credentials against instructions can void support. External delays (processors, platforms) are not grounds for refund. Abuse or repeated chargebacks may lead to blacklist. Accounts tied to violations may be closed — those cases are not eligible for refund or replacement.

Granted only when the issue is clearly our responsibility (e.g. verified non-delivery or duplicate charge on our side). Proof is mandatory. User mistakes, misuse, or third-party issues do not qualify. Contact us with your order ID; decisions are case-by-case.

Filing a chargeback without first contacting us is a violation of our terms and will result in immediate account termination and potential legal action. We are always willing to resolve issues — please contact us first. We have a 99% resolution rate.

Step 1: Join our Discord server (discord.gg/tGxhDfRkdE). Step 2: Open a support ticket in the #create-ticket channel. Step 3: Provide your order ID (from your confirmation email) and a description of the issue. Step 4: Our team will respond and issue a replacement. Alternatively, use the contact form on our website.